Out Patient Department Feedback

Elevate Out Patient Experiences with Targeted Feedback Collection
Out patient services are often the first point of contact for many patients. Out Patient Department (OPD) Patient Feedback module is designed to capture the experiences of patients visiting your Outpatient Department (OPD), helping you optimize service delivery and patient satisfaction.
Key Features
  • Quick and Easy Feedback Options:
    Patients can provide feedback using mobile devices or kiosks placed strategically in the OPD area, ensuring a user-friendly experience.
  • Wait Time and Service Feedback:
    Collect specific feedback on wait times, consultation experiences, and service quality to identify and address bottlenecks.
  • Real-Time Reporting:
    Monitor feedback as it comes in, with instant reports and actionable insights to help streamline OPD operations.

Benefits

  • Reduce patient wait times and improve service efficiency.
  • Increase patient satisfaction by addressing common concerns promptly.
  • Enhance the quality of care by gathering and acting on patient feedback.
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Through floor manager or PRE

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Outbound calling

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Helpline or hospital contact number

Usual Ways a Patient Gives Feedback or Complaints