Empowering Better Patient Care Through Real-Time Insights
Healthcare Solutions
Helping hospitals to enhance patient's experience
Feedback Solutions ensures that your hospital remains error-free while focusing on quality improvement and accountability.
Our Clients
Courtesy Calling
Affection towards patients
From smarter feedback platforms to specialized agent training, our multi-department expertise encourages engagement that increases satisfaction and drives conversions for hospitals.
- Hospitals get busy with regular work and do not get time for old patients after discharge.
- Follow-up on the health conditions and well-being of patients is a must to carry forward a caring impression
- Patients need a pleasant impression of the hospital about their wellbeing and treatment.
- Patient feedback highlights the strengths and weaknesses of Hospitals in care and delivery
- Helps to Improve patient satisfaction and loyalty.
- Identify and resolve issues proactively.
- Enhance staff training and operational processes.
- Meet accreditation standards.
- The platform prioritizes data security with end-to-end encryption and compliance with healthcare data protection laws like HIPAA, GDPR, and local regulations. Your patients’ data is safe and confidential with us.
The platform features a user-friendly dashboard where staff can:
- Access real-time feedback.
- Generate and download reports.
- Assign tasks to resolve patient concerns.
- Monitor patient satisfaction scores across departments.
Hospitals can enhance satisfaction levels by proactively addressing patient concerns and encouraging positive online reviews. This strengthens your reputation and attracts more patients to your facility.
Depending on the size and requirements of the hospital, implementation can take as little as three hours. Our team ensures smooth integration with minimal disruption to your operations.
- Enhanced Patient Satisfaction: Address issues in real-time.
- Operational Efficiency: Identify bottlenecks and streamline workflows.
- Staff Accountability: Assign tasks and monitor resolutions.
- Compliance: Meet accreditation and quality standards.
- Reputation Management: Drive positive patient experiences and online reviews.
Feedback Calling
Feedback Solution for Hospitals
Being the proud owner of a progressive hospital, you always want to take well-informed decisions based on patient’s feedback.
Our quality analysis team calls the patient and asks about medical facilities, behaviour, hygiene and cleanliness, proficiency of the doctors, infrastructural and other aspects of the hospital. We record the calls for audit purposes and send a consolidated report along with voice recordings at the end of the month
- Our callers have a sound grip over the functioning of hospitals of all sizes, its services.
- We have the best knacks of feedback calling, recording and data collection.
- We gather each bit of data and present it in a meaningful manner.
- We use a scientifically designed system of collecting, analyzing and presenting critical feedback that helps to improve the hospital’s systems
- We Present our reports in a highly legitimate format so that the management gets the perfect output of what is happening.
Let's start the journey
Aim is to bring about a significant difference in patient's feedback about the hospital
Admission/Discharge
Feedback from admitted patients
Feedback from admitted or discharged patients in a portal typically covers a range of topics that can provide valuable insights into the hospital or clinic experience.
- Quality of Care and Staff Interaction
- Hospital Environment and Cleanliness
- Ease of Communication and Information
- Wait Time and Efficiency
- Pain Management and Comfort
- Discharge and Aftercare Planning
- Billing and Administrative Processes
- Overall Satisfaction and Likelihood of Recommendation to others
Maintenance
Maintenance in hospitals using Feedback Solutions Platform
Using Feedback Solutions application for hospital maintenance, can help ensure that the facility is safe, comfortable, and functional for patients, visitors, and staff. Here’s a look at how a feedback solution can improve maintenance operations in a hospital
- Identifying Facility Issues Promptly
- Improving Cleanliness and Sanitization
- Enhancing Comfort through Environmental Controls
- Managing Equipment Maintenance Requests
- Streamlining Maintenance and Repair Turnaround Times
- Ensuring Accessibility and Safety
- Tracking Trends for Preventative Maintenance
- Enhancing Patient and Staff Satisfaction
