Feedback Solutions Platform helps hospitals continuously improve patient’s experiences at every stage, be it OPD, IPD (while in bed / after discharge), or any other hospital services.

With a team of experts in hospital services, we provide comprehensive analytics and prescriptive actions that increase retention, acquisition, customer lifetime value, and profitability.

• Enhance patient’s satisfaction by addressing issues during their stay.
• Boost overall patient’s experience with quick, personalized responses.
• Improve care standards by identifying and rectifying gaps in real time.

Engage your patients on their requirements and show them that you value their feedback. Whether it’s through a survey, contact center interaction, social media review, video, web session, or a visit into the hospital, we’ll make sure you’re there to listen every input given by the patients.

Features include:

• • 360 degrees Feedback
  • OP / IP (On Bed / After Discharge)
  • Floor Mangers
  • LAMA / DAMA

Understand what your patients are talking about and the challenges they’re facing. Feedback Solutions Platform continuously monitors the responses and operational data to detect and alert on patterns and trends.

Features include:

• Emotional Quotient of Patients
• Native Language of Patients
• Brand Ambassadors
• Staff Recommendations
• Raving Fans
• No Recommendations

In certain expert-designed incidents, dashboards clarify your Feedback Solutions efforts at the hospital location and even at the individual experience level. Now, you can create, schedule, and share actionable reporting with executives and frontline staff.